Happy First Anniversary to all our esteemed customers. We take this opportunity to thank you for your amazing and unending support, interactions, feedback and good business that we have had together since we opened our store a year ago on the 16th of November 2018, we can only hope and wish that we continue with the same spirit.
As we begin our new year, we would like to remind you what DECATHLON NAIROBI is all about.
We are a sports megastore whose main objective is to MAKE SPORTS ACCESSIBLE TO THE MANY. We are a team of active sportspeople guided by vitality and responsibility. Our team bursts with energy, enthusiasm, and ideas just to ensure that all our customers are SATISFIED OR SATISFIED. We are located at THE HUB KAREN We are opened at 9 am -8 pm from Monday to Sunday.
PRICING AND MODE OF PAYMENT IN STORE
Decathlon as a company does both manufacturing and retailing of their products therefore our pricing is considerably fair and affordable. We are a CASHLESS store, we accept payment via MPESA/AIRTEL MONEY and CARD(both debit and credit cards)
RETURN POLICY AND WARRANTY
We have an amazing return and exchange policy of 365 days on all our products. A warranty of 2 years is guaranteed on all products bought from us. Click the button for more information. RETURN POLICY
We have an ONLINE SHOP where you can buy and interact with us. We have a responsive team on the CHAT button in case of any troubles or inquiries while shopping with us online. There are two modes of collecting your product once you have ordered it through our platform.
i) Click and Collect.
This is a free pick up in-store method. Your selected items are picked, packed and put aside for you to collect from our store at your convenient time.
ii)Delivery within Nairobi.
We do same-day delivery within Nairobi if you order before 3 pm. We believe in a clean and friendly environment thus we do 95% of our deliveries by bicycle. For deliveries outside Nairobi, it is up to you as our client to decide which courier service you want to pick and deliver your products.
We also have two payment options on our website,
a) Online Payment (I-Pay) – Pay for your goods ordered via card or Mpesa before they are delivered. b) Mpesa on Delivery- Pay for your goods ordered via Mpesa upon delivery.
We offer employment to actively practicing sportspeople, who get the opportunity to work with us and still continue to practice their sport. We have monthly recruitment, to apply for an opportunity to work with us kindly post a picture of yourself practicing your sport on one of our facebook posts and we will interact and get back to you for more information.
As we conclude we would like to thank you and welcome you again to our store. We do monthly sports initiations every first Saturday of the month, feel free to join us and enjoy our 24/7 FREE PLAYGROUND and a chance to test/try our products. Kindly interact with us on all our social media platforms.
For inquiries kindly CONTACT US .Thank you.